Shared services - a practical guide

The phrase ‘Shared Services’ can mean different things to different people. In practice, there are many practical and beneficial examples of shared services already in existence in local government, many of which go largely unnoticed. At the other end of the scale there are a few large-scale visionary projects to implement shared services at regional and even national level - such initiatives, of course, are more likely to hit the headlines and the potential benefits can be correspondingly larger.