The transformational organisation -and how to become one

The Prime Minister’s foreword to ‘Transformational Government - Enabled by Technology’ outlines a vision in which government - both local and central - continually re-invents itself as the world around it changes. Angela Waite, Socitm President, has commented that “Transformation requires not just ‘connecting’ citizens but rethinking everything from a citizen point of view. Ultimately, this may mean completely redefining the business model and not simply re-engineering processes within an accepted business design”.