Can you link business and IT strategies better in 2011?

As a provider of social housing you'll know only too well that these are tough times. The key challenge is to deliver outstanding customer service with a smarter, leaner organisation.

Having a business strategy that makes best use of technology, and an ICT service that makes best use of the budget available, are two major ways in which you can meet this challenge. Socitm Consulting can help you achieve this, and we'll be suggesting some concrete ways forward in future communications. But before we go into detail there are a couple of key questions to consider:

• Do you see your ICT service as a key driver in delivering greater efficiency and better customer service?
• Is it achieving this at the moment?

To answer both these questions positively requires you to have an explicit strategy in place which recognises ICT as a tool for achieving business aims, together with governance and performance management mechanisms which ensure structured engagement between the ICT function and the rest of the business.

If you are at all unsure about how well your organisation is handling this, I'd be pleased to talk through our track record and discuss how we may be able to help you. Just reply to this email or call me on 0845 241 2770.