Guidance on ICT management review

The project issues
Following a recent Council restructuring the Head of ICT wished to have some advice and guidance in preparation for an ICT management review. The specific requirement was some guidance regarding the preparation of a business case to support the management review. The advice required was generally around the areas of span of control, allocated responsibilities, customer service and technical services management.

The Socitm Consulting solution
Socitm Consulting were asked to provide this guidance because of our knowledge and experience in modern service delivery arrangements. The client wanted a broader perspective on his local circumstances which would include modern approaches and industry standards.

An analysis of the current situation resulted in a briefing paper which provided information on the following topics:

• Span of Control
• Augmenting existing teams
• Centralised Services – Centralised budgets
• Account Management
• Business Analysis
• Business Process Re-engineering
• Geographic Information Systems
• Training
• Desk Top Management Support
• Service Help Desk Systems

The benefits to the client
The client was able to proceed with the business case with a greater understanding of how his local circumstances related to the wider ICT perspective.

Project identification
Client organisation: Powys County Council
Client contact: Andrew Smith, Head of ICT, 01597 826090, andrew.smith@powys.gov.uk 
Lead consultant: peter.o-neill@socitm.gov.uk
Project no: 5767