Benchmarking services and Best Value
The Chancellor’s pre budget statement (and those of the opposition) leaves no doubt that difficult financial times will be experienced by the UK public sector over the next few years. These challenges should be a major spur to all public sector organisations to commit to ICT-enabled transformation of services. In turn this will place the ICT service under an even sharper focus. It will also put even greater pressure on the rest of the organisation to use ICT services much more effectively to achieve such a transformation.
Learning
In an effort to make “Learning” more focused on the specific needs of our membership, we have reviewed our course offerings and launched a completely new programme for the next 12 months. The new programme offers a wider range of course, at more locations, and with more detail provided on each, to help you judge better who to nominate for the course, and the likely benefits to be achieved from it.
Baseline performance information
"Knowing your starting point to enable measurement of progress. Measure outcomes not processes"
Best Value Review of the ICT Service
The project issues
The ICT Service is performing well within the Council - apart from a few minor areas where effort could be used more effectively. The key issue to emerge, however, was that the Council lacked an overall strategy for e-government and for the role of ICT in its corporate agenda.