Baseline performance information | Socitm Consulting

07 Feb 2012 | Last updated Thursday 2 February 2012 at 13:59 |

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Knowing your starting point to enable measurement of progress. Measure outcomes not processes.

Web baseline and performance assessment

We provide a wide range of services aimed measuring:

| Tags: Baseline performance information, Benchmarking, Transactional web and intranet, Benchmarking/Performance review, Web & intranet improvement

Our web services

We have the skills and the tools to help you achieve a website that delivers for your council - that is a website that gives real value in terms of the services it delivers to your customers and the savings it makes for the council. We cover all that is needed, summarised below:

| Tags: Applications focused on business need, Auditing/critical friend, Baseline performance information, Benchmarking, Benefits realisation, Business process improvement, Change management, Commissioning and managing services, Corporate CRMS, Corporate wide ERDMS, Customer service strategies, ICT and information management strategies, Information architectures, Information assurance, Integration front to back, KPIs, Lean systems, Performance management, Project and programme management, Strategy to implement vision, Transactional web and intranet, Understanding customer needs, Vision for the future, Workflow systems, Benchmarking/Performance review, Benefits realisation, Business improvement/lean systems, Change management/culture change, Customer access/service strategy, Customer requirements and satisfaction surveys, Digital inclusion/social inclusion, E-enablement and integration, ICT strategy and review, Information management/Information assurance, Procurement and implementation support, Project and programme management, Technical specification and architecture, Web & intranet improvement

Processes re-defined

Processes streamlined for self-service Most processes in councils have developed over the years for delivery by traditional means - by members of staff, using paper-based systems to deliver a service. These are inefficient and out-dated, error-prone, and not customer-friendly. They have no place in the council of the future.

| Tags: Baseline performance information, Business process improvement, Change management, Configuration based on lean systems, Transactional web and intranet, Benchmarking/Performance review, Business improvement/lean systems, Change management/culture change, Customer access/service strategy, E-enablement and integration, Web & intranet improvement

Creating the perfect website

For a step by step guide, click on the diagram to see more detail

| Tags: Applications focused on business need, Baseline performance information, Benchmarking, Business process improvement, Customer service strategies, ICT and information management strategies, Information architectures, Information assurance, Transactional web and intranet, Understanding customer needs, Vision for the future, Benchmarking/Performance review, Benefits realisation, Business strategy, Customer access/service strategy, Customer requirements and satisfaction surveys, Digital inclusion/social inclusion, E-enablement and integration, ICT strategy and review, Information management/Information assurance, Web & intranet improvement

Learning

In an effort to make “Learning” more focused on the specific needs of our membership, we have reviewed our course offerings and launched a completely new programme for the next 12 months. The new programme offers a wider range of course, at more locations, and with more detail provided on each, to help you judge better who to nominate for the course, and the likely benefits to be achieved from it.

| Tags: Applications focused on business need, Baseline performance information, Benchmarking, Benefits realisation, Business continuity, Business process improvement, Capacity to deliver, Change management, Cloud computing, Commissioning and managing services, Configuration based on lean systems, Continuous improvement, Corporate CRMS, Corporate wide ERDMS, Customer service strategies, Enterprise resource planning, Environment, Governance, Home and smart working strategy, ICT and information management strategies, Information architectures, Information assurance, Information audit, Information sharing, Integration front to back, KPIs, Leadership, Lean systems, Mobile working technologies, Performance management, Project and programme management, Shared services approaches, Skills management, Strategy to implement vision, Transactional web and intranet, Understanding customer needs, Vision for the future, Willing to change, Willingness to partner, Workflow systems

Baseline performance information

"Knowing your starting point to enable measurement of progress. Measure outcomes not processes"

| Tags: Baseline performance information

Council of the Future

| Tags: Applications focused on business need, Baseline performance information, Benchmarking, Benefits realisation, Business continuity, Business process improvement, Capacity to deliver, Change management, Cloud computing, Commissioning and managing services, Configuration based on lean systems, Continuous improvement, Corporate CRMS, Corporate wide ERDMS, Customer service strategies, Enterprise resource planning, Environment, Governance, Home and smart working strategy, ICT and information management strategies, Information architectures, Information assurance, Information audit, Information sharing, Integration front to back, KPIs, Leadership, Lean systems, Mobile working technologies, Performance management, Project and programme management, Shared services approaches, Skills management, Strategy to implement vision, Transactional web and intranet, Understanding customer needs, Vision for the future, Willing to change, Willingness to partner, Workflow systems

Best Value Review of the ICT Service

Client name:

Aberdeenshire Council

Date published:

Sat, 26/09/2009

Lead consultant:

Doug Maclean

The project issues
The ICT Service is performing well within the Council - apart from a few minor areas where effort could be used more effectively. The key issue to emerge, however, was that the Council lacked an overall strategy for e-government and for the role of ICT in its corporate agenda.

| Tags: Baseline performance information, Continuous improvement, ICT and information management strategies, Performance management, Scotland, Scottish unitaries, Benchmarking/Performance review

Benchmarking services and Best Value

The new government’s policy decisions to date leave no doubt that difficult financial times will be experienced by the UK public sector over the next few years. These challenges should be a major spur to all public sector organisations to commit to ICT-enabled transformation of services. In turn this will place the ICT service under an even sharper focus. It will also put even greater pressure on the rest of the organisation to use ICT services much more effectively to achieve such a transformation.

| Tags: Baseline performance information, Benchmarking, Benchmarking/Performance review