Increasingly councils are recognising that the options for sourcing ICT resources and services are much wider than the traditional in-source/outsource solutions. Even a few years ago, outsourcing had developed from straightforward “break/fix” contracts for supporting the status quo, into strategic partnerships which were designed to achieve  a strategic/innovative approach to business improvement exploiting ICT. Some of these strategic partnerships worked well, but in many cases, councils struggled to break away from the traditional way of thinking of the client/contractor model, and hence found it difficult to engage meaningfully in a truly strategic partnership.

Does your ICT service deliver value for money? Does it enable and support change in the organisation? Is it efficiently run? Is it pro-active in seeking out the most appropriate technical solutions to meet business needs? And how can you tell?

An ICT benchmarking service designed specifically for smaller local authorities.

The new ICT Benchmarking Lite option from Socitm is designed with the needs of the smaller councils in mind – low cost, more streamlined, and with practical support to deliver service improvement.

Priced at £3750 per annum, here’s what you get:

We provide a wide range of services aimed measuring:

We have the skills and the tools to help you achieve a website that delivers for your council - that is a website that gives real value in terms of the services it delivers to your customers and the savings it makes for the council. We cover all that is needed, summarised below:

For a step by step guide, click on the diagram to see more detail

Whenever we talk to councils about the Council of the Future, the first thing they want to know is "where are we?", "how far down the road are we?" and "how far do we still have to go?".

In an effort to make “Learning” more focused on the specific needs of our membership, we have reviewed our course offerings and launched a completely new programme for the next 12 months. The new programme offers a wider range of course, at more locations, and with more detail provided on each, to help you judge better who to nominate for the course, and the likely benefits to be achieved from it.

Socitm has long been known for its benchmarking services applied to ICT service delivery; its Key Performance Indicators (KPIs) are recognised throughout the public sector and around half of the local authorities in the UK have subscribed to the benchmarking services we provide.

"Council’s performance is independently reviewed against peer councils to aid best practice adoption and promote continuous improvement"