Business process improvement

12 Mar 2010 | Last updated Wednesday 10 March 2010 at 14:23 |

Needs particular methods and tools eg skills and authority to challenge. All staff managing/handling each process to be involved.

Learning

In an effort to make “Learning” more focused on the specific needs of our membership, we have reviewed our course offerings and launched a completely new programme for the next 12 months. The new programme offers a wider range of course, at more locations, and with more detail provided on each, to help you judge better who to nominate for the course, and the likely benefits to be achieved from it.

| Tags: Applications focused on business need, Baseline performance information, Benchmarking, Benefits realisation, Business continuity, Business process improvement, Capacity to deliver, Change management, Cloud computing, Commissioning and managing services, Configuration based on lean systems, Continuous improvement, Corporate CRMS, Corporate wide ERDMS, Customer service strategies, Enterprise resource planning, Environment, Governance, Home and smart working strategy, ICT and information management strategies, Information architectures, Information assurance, Information audit, Information sharing, Integration front to back, KPIs, Leadership, Lean systems, Mobile working technologies, Performance management, Project and programme management, Shared services approaches, Skills management, Strategy to implement vision, Transactional web and intranet, Understanding customer needs, Vision for the future, Willing to change, Willingness to partner, Workflow systems

"Needs particular methods and tools eg skills and authority to challenge. All staff managing/handling each process to be involved"

| Tags: Business process improvement, Business improvement/lean systems

Council of the Future

Social Services system replacement and business process re-engineering

Client name:

Walsall Metropolitan Borough Council

The project issues
Walsall Metropolitan Borough Council (WMBC) was rated 'poor' in its CPA in 2003, with Social Services being particularly referenced along with some other areas of the Council's work. At the time, the Council was already part way through a procurement process to replace its legacy mainframe-based client index system, seeking to obtain a system which would better serve the needs of practitioners and managers in their day to day work.

| Tags: Business process improvement, Change management, Configuration based on lean systems, Lean systems, Metropolitan districts, Project and programme management, West Midlands, Business improvement/lean systems, Change management/culture change, Procurement and implementation support, Project and programme management

Real-time booking and mobile working

Client name:

Scarborough Borough Council

The project issues
The Council needed to implement the programme for e-Government in respect of Real-Time Booking and Mobile Working for Priority Outcomes. The provision of ISU monies enabled the Council to free up internal resources by using Socitm Consulting to manage and monitor those projects.

| Tags: Business process improvement, Mobile working technologies, Shire districts, Yorkshire and Humber, Business improvement/lean systems, Mobile and flexible working

e-Government implementation

Client name:

Scarborough Borough Council

The project issues
The Council in developing a programme for the implementation of e-Government and the delivery of Priority Outcomes recognised that in order to implement their programme they would need additional resources. The Council succeeded in obtaining funding from the ODPM via the I&DeA to assist with programme management with the overall objective of ensuring the successful implementation of their action plans.

| Tags: Business process improvement, Shire districts, Yorkshire and Humber, E-enablement and integration

Single Assessment Programme

Client name:

North West e-Government Group

The project issues

| Tags: Business process improvement, North West, Project and programme management, Willingness to partner, Partnership development/joint working, Project and programme management

ICT and e-government strategy

Client name:

Kings Lynn & West Norfolk Borough Council

The project issues
Following a change of control, King’s Lynn & West Norfolk Borough Council decided to carry out a strategic review of ICT performance, with particular reference to the e-government agenda. It was felt that ICT performance could be improved and moves towards e-government handled more rapidly, but both aims would need to be achieved without impact on Council Tax levels.

| Tags: Business process improvement, East, ICT and information management strategies, Shire districts, E-enablement and integration, ICT strategy and review

Combined Justice Centres project brief

Client name:

Hertfordshire Constabulary

The project issues

| Tags: Business process improvement, East, Business improvement/lean systems, Policy analysis and research

Workforce modernisation review

Client name:

Avon and Somerset Constabulary

Avon and Somerset Constabulary now has a comprehensive understanding of its organisational processes on which to base a workforce modernisation programme thanks to expert support from Socitm Consulting. Working as part of the AMQIS Consortium, we were able to provide process mapping, analysis and re-engineering expertise, enabling Avon and Somerset Constabulary to establish a basis for embarking on a modernisation and restructuring programme to deliver a more skilled and efficient workforce.

| Tags: Business process improvement, South West, Business improvement/lean systems