Capacity to deliver

10 Mar 2010 | Last updated Wednesday 10 March 2010 at 12:31 |

Resources available and allocated - may require "backfilling"; external consultants used wisely with skills transfer to create in-house capacity

Pre-requisites for change

We have identified five key actions which will enable the council of the future to save money – as much as 10-20% of revenue costs – and at the same time improve customer service:

| Tags: Capacity to deliver, Home and smart working strategy, Leadership, Strategy to implement vision, Vision for the future, Willing to change, Willingness to partner

In an effort to make “Learning” more focused on the specific needs of our membership, we have reviewed our course offerings and launched a completely new programme for the next 12 months. The new programme offers a wider range of course, at more locations, and with more detail provided on each, to help you judge better who to nominate for the course, and the likely benefits to be achieved from it.

| Tags: Applications focused on business need, Baseline performance information, Benchmarking, Benefits realisation, Business continuity, Business process improvement, Capacity to deliver, Change management, Cloud computing, Commissioning and managing services, Configuration based on lean systems, Continuous improvement, Corporate CRMS, Corporate wide ERDMS, Customer service strategies, Enterprise resource planning, Environment, Governance, Home and smart working strategy, ICT and information management strategies, Information architectures, Information assurance, Information audit, Information sharing, Integration front to back, KPIs, Leadership, Lean systems, Mobile working technologies, Performance management, Project and programme management, Shared services approaches, Skills management, Strategy to implement vision, Transactional web and intranet, Understanding customer needs, Vision for the future, Willing to change, Willingness to partner, Workflow systems

"Resources available and allocated - may require ‘backfilling’; external consultants used wisely with skills transfer to create in-house capacity"

| Tags: Capacity to deliver

Council of the Future

Review of IT organisation structures

Client name:

City of York Council

Socitm Consulting was appointed by the City of York Council (CYC) to review existing IT technology, structures and governance arrangements. Our remit was to identify a more efficient and cost effective service. In addition, a planned move to the new corporate centre headquarters in the future needed consideration, as this would place additional pressure on the already overstretched IT department.

| Tags: Capacity to deliver, English unitaries, Skills management, Yorkshire and Humber, ITIL/ICT services management, Professionalism

Interim Systems Centre Manager

Client name:

Warwickshire County Council

Warwickshire County Council maintained effective management of its Systems Centre through a major departmental restructure thanks to expert interim management support from Socitm Consulting. As a result of our management expertise, the Council was able to maintain continuity in staff management and business processes during a complex transitional period.

| Tags: Capacity to deliver, Shire counties, Skills management, West Midlands, Interim management

ICT management structure review

Client name:

South Gloucestershire Council

The project issues
The Head of IT decided that the management structure of the ICT department needed to be reviewed. The structure had been largely unchanged since the Council was formed ten years ago, and with the loss of the internal Housing Service to an ALMO, the department is facing major budget cuts.

The Head of IT commissioned Socitm Consulting to consider the issues, cite modern practice and case studies and make appropriate recommendations for the way forward.

| Tags: Capacity to deliver, Shire districts, South West, ITIL/ICT services management

Devolved-centralised review and BV critical friend

Client name:

Portsmouth City Council

The project issues
Portsmouth City Council is in the process of implementing a new council-wide organisational structure, 'Moving Towards Excellence'. PCC is moving from a large number of individual departments to Strategic Directorates – four covering front line services, one covering all resources and one to address overall strategy and 'hot' cross-service strategic and change management priorities.

| Tags: Auditing/critical friend, Capacity to deliver, English unitaries, Skills management, South, ITIL/ICT services management

Interim Head of ICT

Client name:

Breckland District Council

Breckland District Council has improved the management and strategic development of its ICT services following top-level management support from Socitm Consulting. By providing interim Head of ICT support, we were able to assist the Council in improving the effectiveness of its internal ICT function and strategically developing its relationship with external partners.

| Tags: Capacity to deliver, East, Shire districts, Skills management, Interim management