Change management

30 Jul 2010 | Last updated Monday 5 July 2010 at 14:33 |

Techniques and methods of managing change - impacting on attitudes, cultures, behaviours, practices, processes and working methods

Learning

In an effort to make “Learning” more focused on the specific needs of our membership, we have reviewed our course offerings and launched a completely new programme for the next 12 months. The new programme offers a wider range of course, at more locations, and with more detail provided on each, to help you judge better who to nominate for the course, and the likely benefits to be achieved from it.

| Tags: Applications focused on business need, Baseline performance information, Benchmarking, Benefits realisation, Business continuity, Business process improvement, Capacity to deliver, Change management, Cloud computing, Commissioning and managing services, Configuration based on lean systems, Continuous improvement, Corporate CRMS, Corporate wide ERDMS, Customer service strategies, Enterprise resource planning, Environment, Governance, Home and smart working strategy, ICT and information management strategies, Information architectures, Information assurance, Information audit, Information sharing, Integration front to back, KPIs, Leadership, Lean systems, Mobile working technologies, Performance management, Project and programme management, Shared services approaches, Skills management, Strategy to implement vision, Transactional web and intranet, Understanding customer needs, Vision for the future, Willing to change, Willingness to partner, Workflow systems

"Techniques and methods of managing change – impacting on attitudes, cultures, behaviours, practices, processes and working methods"

| Tags: Change management, Business improvement/lean systems

Council of the Future

Social Services system replacement and business process re-engineering

Client name:

Walsall Metropolitan Borough Council

The project issues
Walsall Metropolitan Borough Council (WMBC) was rated 'poor' in its CPA in 2003, with Social Services being particularly referenced along with some other areas of the Council's work. At the time, the Council was already part way through a procurement process to replace its legacy mainframe-based client index system, seeking to obtain a system which would better serve the needs of practitioners and managers in their day to day work.

| Tags: Business process improvement, Change management, Configuration based on lean systems, Lean systems, Metropolitan districts, Project and programme management, West Midlands, Business improvement/lean systems, Change management/culture change, Procurement and implementation support, Project and programme management

Service management implementation support and training needs assessment

Client name:

London Borough of Harrow

The project issues
Harrow LB wished to adopt ITIL (Information Technology Infrastructure Library) as their service management standard in order to drive improvements within the IT service. The Council commissioned Socitm Consulting to produce a project brief and plan for managing this project, in particular to help them monitor progress and communicate the project.

| Tags: Change management, Commissioning and managing services, London, London borough, ITIL/ICT services management

ICT strategy and related corporate change management

Client name:

Calderdale MBC

The project issues

| Tags: Change management, ICT and information management strategies, Metropolitan districts, Yorkshire and Humber, Business improvement/lean systems, ICT strategy and review

Change management/culture change

However sound the strategy, however well-defined the procedures and however fit for purpose an organisation’s infrastructure and technologies, it is the people within the organisation, their attitudes and behaviour which will make transformation happen, or not.

| Tags: Change management, Change management/culture change