Governance

A new era of ICT services: retaining the skills

Publication date:

06/2011

| Tags: Capacity to deliver, Governance, Skills management, Professionalism

Learning

In an effort to make “Learning” more focused on the specific needs of our membership, we have reviewed our course offerings and launched a completely new programme for the next 12 months. The new programme offers a wider range of course, at more locations, and with more detail provided on each, to help you judge better who to nominate for the course, and the likely benefits to be achieved from it.

| Tags: Applications focused on business need, Baseline performance information, Benchmarking, Benefits realisation, Business continuity, Business process improvement, Capacity to deliver, Change management, Cloud computing, Commissioning and managing services, Configuration based on lean systems, Continuous improvement, Corporate CRMS, Corporate wide ERDMS, Customer service strategies, Enterprise resource planning, Environment, Governance, Home and smart working strategy, ICT and information management strategies, Information architectures, Information assurance, Information audit, Information sharing, Integration front to back, KPIs, Leadership, Lean systems, Mobile working technologies, Performance management, Project and programme management, Shared services approaches, Skills management, Strategy to implement vision, Transactional web and intranet, Understanding customer needs, Vision for the future, Willing to change, Willingness to partner, Workflow systems

"Strict governance of key elements on which service delivery depends ie ICT, web, customer service resources"

| Tags: Governance

Council of the Future

| Tags: Applications focused on business need, Baseline performance information, Benchmarking, Benefits realisation, Business continuity, Business process improvement, Capacity to deliver, Change management, Cloud computing, Commissioning and managing services, Configuration based on lean systems, Continuous improvement, Corporate CRMS, Corporate wide ERDMS, Customer service strategies, Enterprise resource planning, Environment, Governance, Home and smart working strategy, ICT and information management strategies, Information architectures, Information assurance, Information audit, Information sharing, Integration front to back, KPIs, Leadership, Lean systems, Mobile working technologies, Performance management, Project and programme management, Shared services approaches, Skills management, Strategy to implement vision, Transactional web and intranet, Understanding customer needs, Vision for the future, Willing to change, Willingness to partner, Workflow systems