Information architectures

Implementing

Listening to customers

| Tags: Business process improvement, Change management, Corporate CRMS, Corporate wide ERDMS, Home and smart working strategy, Information architectures, Information sharing, Integration front to back, Lean systems, Mobile working technologies, Project and programme management, Shared services approaches

Cost or Benefit - is your ICT service up to the job?

Many IT services have undergone major cuts and restructuring in recent months, often resulting in the loss of some of the best people, and of the source of much of the detailed knowledge that helps to make the ICT service perform.

Login or register to post comments | Tags: Capacity to deliver, ICT and information management strategies, Information architectures, E-enablement and integration, ICT strategy and review, ITIL/ICT services management, Professionalism, Technical specification and architecture

Content and navigation

Every council website has to carry an immense amount of information - everything from when the bins are emptied at a particular address to whether an elderly relative might be eligible for social care. For a customer, finding their way around a council website can be confusing - and eventually, they give up and phone or contact the council by other means. For the council that's a failure - the website has failed to deliver what it is meant to deliver.

| Tags: Information architectures, Transactional web and intranet, Information management/Information assurance, Web & intranet improvement

Our web services

We have the skills and the tools to help you achieve a website that delivers for your council - that is a website that gives real value in terms of the services it delivers to your customers and the savings it makes for the council. We cover all that is needed, summarised below:

| Tags: Applications focused on business need, Auditing/critical friend, Baseline performance information, Benchmarking, Benefits realisation, Business process improvement, Change management, Commissioning and managing services, Corporate CRMS, Corporate wide ERDMS, Customer service strategies, ICT and information management strategies, Information architectures, Information assurance, Integration front to back, KPIs, Lean systems, Performance management, Project and programme management, Strategy to implement vision, Transactional web and intranet, Understanding customer needs, Vision for the future, Workflow systems, Benchmarking/Performance review, Benefits realisation, Business improvement/lean systems, Change management/culture change, Customer access/service strategy, Customer requirements and satisfaction surveys, Digital inclusion/social inclusion, E-enablement and integration, ICT strategy and review, Information management/Information assurance, Procurement and implementation support, Project and programme management, Technical specification and architecture, Web & intranet improvement

Creating the perfect website

For a step by step guide, click on the diagram to see more detail

| Tags: Applications focused on business need, Baseline performance information, Benchmarking, Business process improvement, Customer service strategies, ICT and information management strategies, Information architectures, Information assurance, Transactional web and intranet, Understanding customer needs, Vision for the future, Benchmarking/Performance review, Benefits realisation, Business strategy, Customer access/service strategy, Customer requirements and satisfaction surveys, Digital inclusion/social inclusion, E-enablement and integration, ICT strategy and review, Information management/Information assurance, Web & intranet improvement

Essentials for a perfect website

Creating an effective website for your council is not easy - and certainly isn't something you can leave to the IT service, or to corporate communications section to deliver for you. Creating a website that delivers real value to the organisation, and real savings in cost takes a corporate effort and requires the following essential elements:

| Tags: Applications focused on business need, Benefits realisation, Business process improvement, Customer service strategies, ICT and information management strategies, Information architectures, Information assurance, Lean systems, Transactional web and intranet, Understanding customer needs, Vision for the future, Customer access/service strategy, Customer requirements and satisfaction surveys, Digital inclusion/social inclusion, ICT strategy and review, Information management/Information assurance, Web & intranet improvement

Learning

In an effort to make “Learning” more focused on the specific needs of our membership, we have reviewed our course offerings and launched a completely new programme for the next 12 months. The new programme offers a wider range of course, at more locations, and with more detail provided on each, to help you judge better who to nominate for the course, and the likely benefits to be achieved from it.

| Tags: Applications focused on business need, Baseline performance information, Benchmarking, Benefits realisation, Business continuity, Business process improvement, Capacity to deliver, Change management, Cloud computing, Commissioning and managing services, Configuration based on lean systems, Continuous improvement, Corporate CRMS, Corporate wide ERDMS, Customer service strategies, Enterprise resource planning, Environment, Governance, Home and smart working strategy, ICT and information management strategies, Information architectures, Information assurance, Information audit, Information sharing, Integration front to back, KPIs, Leadership, Lean systems, Mobile working technologies, Performance management, Project and programme management, Shared services approaches, Skills management, Strategy to implement vision, Transactional web and intranet, Understanding customer needs, Vision for the future, Willing to change, Willingness to partner, Workflow systems

Enterprise architecture as a key element of the ICT strategy

Client name:

Royal Borough of Kensinngton and Chelsea

The Royal Borough of Kensington and Chelsea (RBKC) uses Enterprise Architecture Principles as a key component of their IS/ICT strategy.

| Tags: Information architectures, London, London borough, Information management/Information assurance

Managing information - your greatest asset

Making the right information available in the right format at the right time to the right people inside and outside the organisation is vital to efficiency. Information Management combines many difficult challenges, but getting it right brings huge benefits.

| Tags: ICT and information management strategies, Information architectures, Information assurance, Information audit, Information sharing, Information management/Information assurance

"Information structures using techniques like Service- Oriented and Enterprise Architecture to ensure information is ‘held once, used many times’"

| Tags: Information architectures