Many IT services have undergone major cuts and restructuring in recent months, often resulting in the loss of some of the best people, and of the source of much of the detailed knowledge that helps to make the ICT service perform.
Every council website has to carry an immense amount of information - everything from when the bins are emptied at a particular address to whether an elderly relative might be eligible for social care. For a customer, finding their way around a council website can be confusing - and eventually, they give up and phone or contact the council by other means. For the council that's a failure - the website has failed to deliver what it is meant to deliver.
We have the skills and the tools to help you achieve a website that delivers for your council - that is a website that gives real value in terms of the services it delivers to your customers and the savings it makes for the council. We cover all that is needed, summarised below:
Creating an effective website for your council is not easy - and certainly isn't something you can leave to the IT service, or to corporate communications section to deliver for you. Creating a website that delivers real value to the organisation, and real savings in cost takes a corporate effort and requires the following essential elements:
In an effort to make “Learning” more focused on the specific needs of our membership, we have reviewed our course offerings and launched a completely new programme for the next 12 months. The new programme offers a wider range of course, at more locations, and with more detail provided on each, to help you judge better who to nominate for the course, and the likely benefits to be achieved from it.
The Royal Borough of Kensington and Chelsea (RBKC) uses Enterprise Architecture Principles as a key component of their IS/ICT strategy.
Making the right information available in the right format at the right time to the right people inside and outside the organisation is vital to efficiency. Information Management combines many difficult challenges, but getting it right brings huge benefits.