KPIs

Our web services

We have the skills and the tools to help you achieve a website that delivers for your council - that is a website that gives real value in terms of the services it delivers to your customers and the savings it makes for the council. We cover all that is needed, summarised below:

| Tags: Applications focused on business need, Auditing/critical friend, Baseline performance information, Benchmarking, Benefits realisation, Business process improvement, Change management, Commissioning and managing services, Corporate CRMS, Corporate wide ERDMS, Customer service strategies, ICT and information management strategies, Information architectures, Information assurance, Integration front to back, KPIs, Lean systems, Performance management, Project and programme management, Strategy to implement vision, Transactional web and intranet, Understanding customer needs, Vision for the future, Workflow systems, Benchmarking/Performance review, Benefits realisation, Business improvement/lean systems, Change management/culture change, Customer access/service strategy, Customer requirements and satisfaction surveys, Digital inclusion/social inclusion, E-enablement and integration, ICT strategy and review, Information management/Information assurance, Procurement and implementation support, Project and programme management, Technical specification and architecture, Web & intranet improvement

Learning

In an effort to make “Learning” more focused on the specific needs of our membership, we have reviewed our course offerings and launched a completely new programme for the next 12 months. The new programme offers a wider range of course, at more locations, and with more detail provided on each, to help you judge better who to nominate for the course, and the likely benefits to be achieved from it.

| Tags: Applications focused on business need, Baseline performance information, Benchmarking, Benefits realisation, Business continuity, Business process improvement, Capacity to deliver, Change management, Cloud computing, Commissioning and managing services, Configuration based on lean systems, Continuous improvement, Corporate CRMS, Corporate wide ERDMS, Customer service strategies, Enterprise resource planning, Environment, Governance, Home and smart working strategy, ICT and information management strategies, Information architectures, Information assurance, Information audit, Information sharing, Integration front to back, KPIs, Leadership, Lean systems, Mobile working technologies, Performance management, Project and programme management, Shared services approaches, Skills management, Strategy to implement vision, Transactional web and intranet, Understanding customer needs, Vision for the future, Willing to change, Willingness to partner, Workflow systems

"Outcome-focused KPIs in place to measure performance"

| Tags: KPIs

Council of the Future

| Tags: Applications focused on business need, Baseline performance information, Benchmarking, Benefits realisation, Business continuity, Business process improvement, Capacity to deliver, Change management, Cloud computing, Commissioning and managing services, Configuration based on lean systems, Continuous improvement, Corporate CRMS, Corporate wide ERDMS, Customer service strategies, Enterprise resource planning, Environment, Governance, Home and smart working strategy, ICT and information management strategies, Information architectures, Information assurance, Information audit, Information sharing, Integration front to back, KPIs, Leadership, Lean systems, Mobile working technologies, Performance management, Project and programme management, Shared services approaches, Skills management, Strategy to implement vision, Transactional web and intranet, Understanding customer needs, Vision for the future, Willing to change, Willingness to partner, Workflow systems