Listening to customers

In an effort to make “Learning” more focused on the specific needs of our membership, we have reviewed our course offerings and launched a completely new programme for the next 12 months. The new programme offers a wider range of course, at more locations, and with more detail provided on each, to help you judge better who to nominate for the course, and the likely benefits to be achieved from it.

Flexible working is an opportunity to work differently, more effectively and leaner - and to make big savings by adopting a radically different approach. Achieving it across the organisation is a major leadership challenge. In short you need to think in a radically different way about how you work, then do it.

Ultimately, every local authority’s ambition to be efficient, effective and responsible requires an underpinning of appropriate, secure and resilient technologies. Getting the infrastructure right is essential to delivering quality services to customers, making best use of people and property resources, serving the green agenda and supporting the local development of the knowledge economy.