Learning
In an effort to make “Learning” more focused on the specific needs of our membership, we have reviewed our course offerings and launched a completely new programme for the next 12 months. The new programme offers a wider range of course, at more locations, and with more detail provided on each, to help you judge better who to nominate for the course, and the likely benefits to be achieved from it.
Performance management
"Tools and experience exist to manage performance through measurement, evaluation and improvement. Assessment by outcomes not processes"
Best Value Review of the ICT Service
The project issues
The ICT Service is performing well within the Council - apart from a few minor areas where effort could be used more effectively. The key issue to emerge, however, was that the Council lacked an overall strategy for e-government and for the role of ICT in its corporate agenda.
Guidance on ICT management review
The project issues
Following a recent Council restructuring the Head of ICT wished to have some advice and guidance in preparation for an ICT management review. The specific requirement was some guidance regarding the preparation of a business case to support the management review. The advice required was generally around the areas of span of control, allocated responsibilities, customer service and technical services management.
ICT Services delivery review
Priority Service Outcomes review
The project issues
The ODPM’s Priority Outcomes (PSO) consist of Required, Good and Excellent categories. Middlesbrough Borough Council (MBC) recognised that the existing technology infrastructure and tools were incapable of meeting the PSOs.
MBC’s e-Government Programme identified projects to deliver the ODPM’s Priority Outcomes and IT Services, managed by HBS, was tasked with producing the PSO Achievement Plan, outlining the technology, resources and an overall plan to meet these targets.
Best Value review
The project issues
Barking and Dagenham invests approximately £6.5m per annum in information systems and supporting infrastructure and wanted to ensure that it was receiving value for money and is among the top performing local authorities.