Performance management

19 May 2013 | Last updated Wednesday 3 April 2013 at 16:38 |

Tools and experience exists to manage performance through measurement, evlauation and improvement. Assessment by outcomes not processes

Our web services

We have the skills and the tools to help you achieve a website that delivers for your council - that is a website that gives real value in terms of the services it delivers to your customers and the savings it makes for the council. We cover all that is needed, summarised below:

| Tags: Applications focused on business need, Auditing/critical friend, Baseline performance information, Benchmarking, Benefits realisation, Business process improvement, Change management, Commissioning and managing services, Corporate CRMS, Corporate wide ERDMS, Customer service strategies, ICT and information management strategies, Information architectures, Information assurance, Integration front to back, KPIs, Lean systems, Performance management, Project and programme management, Strategy to implement vision, Transactional web and intranet, Understanding customer needs, Vision for the future, Workflow systems, Benchmarking/Performance review, Benefits realisation, Business improvement/lean systems, Change management/culture change, Customer access/service strategy, Customer requirements and satisfaction surveys, Digital inclusion/social inclusion, E-enablement and integration, ICT strategy and review, Information management/Information assurance, Procurement and implementation support, Project and programme management, Technical specification and architecture, Web & intranet improvement

Self assessment for the Council of the Future (14/3/2010)

Since we launched the Council of the Future in October (was it really only six months ago?) we have been speaking to over 150 councils up and down the country about their progress towards this vision - of councils that spend less, but achieve more. Two of the key points to come out of these discussions are (a) "how can we tell how far we are from the Council of the Future?" and (b) "how can we get the message across more clearly to the Chief Executive, Council Leader and the whole of the corporate management team?"

Learning

In an effort to make “Learning” more focused on the specific needs of our membership, we have reviewed our course offerings and launched a completely new programme for the next 12 months. The new programme offers a wider range of course, at more locations, and with more detail provided on each, to help you judge better who to nominate for the course, and the likely benefits to be achieved from it.

| Tags: Applications focused on business need, Baseline performance information, Benchmarking, Benefits realisation, Business continuity, Business process improvement, Capacity to deliver, Change management, Cloud computing, Commissioning and managing services, Configuration based on lean systems, Continuous improvement, Corporate CRMS, Corporate wide ERDMS, Customer service strategies, Enterprise resource planning, Environment, Governance, Home and smart working strategy, ICT and information management strategies, Information architectures, Information assurance, Information audit, Information sharing, Integration front to back, KPIs, Leadership, Lean systems, Mobile working technologies, Performance management, Project and programme management, Shared services approaches, Skills management, Strategy to implement vision, Transactional web and intranet, Understanding customer needs, Vision for the future, Willing to change, Willingness to partner, Workflow systems

"Tools and experience exist to manage performance through measurement, evaluation and improvement. Assessment by outcomes not processes"

| Tags: Performance management

Council of the Future

Best Value Review of the ICT Service

Client name:

Aberdeenshire Council

The project issues
The ICT Service is performing well within the Council - apart from a few minor areas where effort could be used more effectively. The key issue to emerge, however, was that the Council lacked an overall strategy for e-government and for the role of ICT in its corporate agenda.

| Tags: Baseline performance information, Continuous improvement, ICT and information management strategies, Performance management, Scotland, Scottish unitaries, Benchmarking/Performance review

Guidance on ICT management review

Client name:

Powys County Council

The project issues
Following a recent Council restructuring the Head of ICT wished to have some advice and guidance in preparation for an ICT management review. The specific requirement was some guidance regarding the preparation of a business case to support the management review. The advice required was generally around the areas of span of control, allocated responsibilities, customer service and technical services management.

| Tags: Auditing/critical friend, Performance management, Wales, Welsh unitaries, ITIL/ICT services management

ICT Services delivery review

Client name:

Penwith District Council

Penwith District Council now has a clear strategic action plan for improving its ICT Services delivery as a result of expert support from Socitm Consulting. By undertaking an ICT Services strategic review, we were able to advise the Council on how an improvement in ICT Service delivery would help achieve an Excellent rating in the next Comprehensive Performance Assessment (CPA).

| Tags: Performance management, Shire districts, South West, ICT strategy and review, ITIL/ICT services management

Priority Service Outcomes review

Client name:

Middlesbrough Borough Council

The project issues
The ODPM’s Priority Outcomes (PSO) consist of Required, Good and Excellent categories. Middlesbrough Borough Council (MBC) recognised that the existing technology infrastructure and tools were incapable of meeting the PSOs.

MBC’s e-Government Programme identified projects to deliver the ODPM’s Priority Outcomes and IT Services, managed by HBS, was tasked with producing the PSO Achievement Plan, outlining the technology, resources and an overall plan to meet these targets.

| Tags: English unitaries, North East, Performance management, E-enablement and integration

Best Value review

Client name:

London Borough of Barking and Dagenham

The project issues
Barking and Dagenham invests approximately £6.5m per annum in information systems and supporting infrastructure and wanted to ensure that it was receiving value for money and is among the top performing local authorities.

| Tags: London, London borough, Performance management, Benchmarking/Performance review