The new coalition government promises a very different approach to public services and the relationship between state and individual, but will be grappling with a huge budget deficit. What are the implications for the management of information, the effective use of technology and efficient service delivery in the public sector? Are the prospects grim, or is there in fact an opportunity to do things better and save costs?

In an effort to make “Learning” more focused on the specific needs of our membership, we have reviewed our course offerings and launched a completely new programme for the next 12 months. The new programme offers a wider range of course, at more locations, and with more detail provided on each, to help you judge better who to nominate for the course, and the likely benefits to be achieved from it.

Shared services are much in vogue yet there are relatively few examples of successful implementations. It's not hard to see why - for anything other than a simple service shared between two organisations, the complexity of the approach quickly multiplies as the service becomes more complex, and the number of partners increases.

"Knowledge and experience of making shared services work, skills like business case development, knowing implications of EU procurement directives"