07 Feb 2012 | Last updated Thursday 2 February 2012 at 13:59 | Subscribe to our feed
Knowledge and experience of making shared services work, skills like business case development, knowing the implications of EU procurement directive

Informaton sharing - back to basics

Current hot topics, such as partnership working, collaboration, localism, transparency and the ‘Big Society’ (however ill-defined), all imply information sharing. Little wonder that CIOs are thinking about data interchange standards, security and authentication, and secure channels such as the public service network. However, some things are much
more important than the technology.

Publication date: 
05/2011

Better websites: sharing content, applications and resources

One impact of the budgetary crisis is that more and more organisations are realising the importance of self-service. Another impact is that most now see shared services as a solution to reducing costs. However, very few seem to put the two together. With Better connected 2011 reporting only a very modest improvement is there not an opportunity now to share much more in supporting websites?

Publication date: 
03/2011

Post election: the shape of things to come

The new coalition government promises a very different approach to public services and the relationship between state and individual, but will be grappling with a huge budget deficit. What are the implications for the management of information, the effective use of technology and efficient service delivery in the public sector? Are the prospects grim, or is there in fact an opportunity to do things better and save costs?

Publication date: 
05/2010

Learning

In an effort to make “Learning” more focused on the specific needs of our membership, we have reviewed our course offerings and launched a completely new programme for the next 12 months. The new programme offers a wider range of course, at more locations, and with more detail provided on each, to help you judge better who to nominate for the course, and the likely benefits to be achieved from it.

Shared services

Shared services

Shared services are much in vogue yet there are relatively few examples of successful implementations. It's not hard to see why - for anything other than a simple service shared between two organisations, the complexity of the approach quickly multiplies as the service becomes more complex, and the number of partners increases.

Shared service approaches

"Knowledge and experience of making shared services work, skills like business case development, knowing implications of EU procurement directives"

Council of the Future

  Leadership: From the most senior levels of the Council: Chief Executive, Leader, Corporate management team Read more

Roadmap development

Client name: 
Northamptonshire Connect Partnership

The project issues

Shared services helpdesk implementation

Client name: 
Lancashire County Council
Lancashire County Council has a new strategy and action plan for implementing a shared services helpdesk, following a review by Socitm Consulting. Our advice on shared services helpdesk best practice guidelines and how to implement them gave the Council a clear action plan for developing customer service on a shared services basis.