Strategy to implement vision | Socitm Consulting

24 May 2013 | Last updated Wednesday 3 April 2013 at 16:38 |

A plan for achieving each element of the vision, setting out the interdpendencies and the benefits, and how these will be realised in practice

ICT-enabled change - the key to achieving savings

Login or register to post comments | Tags: Benefits realisation, Business process improvement, Change management, Home and smart working strategy, Mobile working technologies, Strategy to implement vision, Vision for the future, Change management/culture change, Mobile and flexible working, Partnership development/joint working, Web & intranet improvement

Our web services

We have the skills and the tools to help you achieve a website that delivers for your council - that is a website that gives real value in terms of the services it delivers to your customers and the savings it makes for the council. We cover all that is needed, summarised below:

| Tags: Applications focused on business need, Auditing/critical friend, Baseline performance information, Benchmarking, Benefits realisation, Business process improvement, Change management, Commissioning and managing services, Corporate CRMS, Corporate wide ERDMS, Customer service strategies, ICT and information management strategies, Information architectures, Information assurance, Integration front to back, KPIs, Lean systems, Performance management, Project and programme management, Strategy to implement vision, Transactional web and intranet, Understanding customer needs, Vision for the future, Workflow systems, Benchmarking/Performance review, Benefits realisation, Business improvement/lean systems, Change management/culture change, Customer access/service strategy, Customer requirements and satisfaction surveys, Digital inclusion/social inclusion, E-enablement and integration, ICT strategy and review, Information management/Information assurance, Procurement and implementation support, Project and programme management, Technical specification and architecture, Web & intranet improvement

Pre-requisites for change

We have identified five key actions which will enable the council of the future to save money – as much as 10-20% of revenue costs – and at the same time improve customer service:

| Tags: Capacity to deliver, Home and smart working strategy, Leadership, Strategy to implement vision, Vision for the future, Willing to change, Willingness to partner

Learning

In an effort to make “Learning” more focused on the specific needs of our membership, we have reviewed our course offerings and launched a completely new programme for the next 12 months. The new programme offers a wider range of course, at more locations, and with more detail provided on each, to help you judge better who to nominate for the course, and the likely benefits to be achieved from it.

| Tags: Applications focused on business need, Baseline performance information, Benchmarking, Benefits realisation, Business continuity, Business process improvement, Capacity to deliver, Change management, Cloud computing, Commissioning and managing services, Configuration based on lean systems, Continuous improvement, Corporate CRMS, Corporate wide ERDMS, Customer service strategies, Enterprise resource planning, Environment, Governance, Home and smart working strategy, ICT and information management strategies, Information architectures, Information assurance, Information audit, Information sharing, Integration front to back, KPIs, Leadership, Lean systems, Mobile working technologies, Performance management, Project and programme management, Shared services approaches, Skills management, Strategy to implement vision, Transactional web and intranet, Understanding customer needs, Vision for the future, Willing to change, Willingness to partner, Workflow systems

Strategy for achieving the vision

"A plan for achieving each element of the vision, setting out the interdependencies and the benefits, and how these will be realised in practice"

| Tags: Strategy to implement vision

Council of the Future

Website review and high level roadmap

Client name:

Allerdale Borough Council

The project issues
Allerdale Borough Council’s website received only a C+ rating in the 2006 Better Connected report. The Council’s objectives include the ability to make cost and efficiency savings and to take the pressure off other service delivery channels. Significant benefits in this respect can be achieved by providing a fully transactional website, which provides users with a self-service capability. Socitm Consulting was asked to review the present situation and to provide recommendations for achieving these goals.

| Tags: North West, Shire districts, Strategy to implement vision, Transactional web and intranet, Web & intranet improvement

Roadmap development

Client name:

Northamptonshire Connect Partnership

The project issues

| Tags: Corporate CRMS, East Midlands, Information sharing, Shared services approaches, Shire districts, Strategy to implement vision, Willingness to partner, Business strategy, E-enablement and integration, Partnership development/joint working

Corporate EDRM business case and action plan

Client name:

Medway Council

Medway Council has a new strategy and action plan for improving records and information management following a strategic review by Socitm Consulting. We advised the Council on how to improve and extend its records management by deploying ISO 15489 best practice standards and a corporate-wide EDRM system, and produced an action plan for implementation. The Council now has a clear road map for better management of information and improved customer service across the organisation.

| Tags: Corporate wide ERDMS, English unitaries, South, Strategy to implement vision, ICT strategy and review, Information management/Information assurance

E-government programme management

Client name:

Isles of Scilly

The Isles of Scilly (IOS) Council is the smallest Unitary Authority in the UK. In addition to providing the full range of services required of a unitary authority, it also acts as a water authority and manages an airport. The Council had received the full Implementing Electronic Government (IEG) funding from the Office of the Deputy Prime Minister (ODPM) to deliver the requirements of e government but had limited resources to deliver the programme required. This meant that by December 2004, the only significant e-enabling project was the very successful implementation of web casting in the council chamber.

| Tags: English unitaries, Project and programme management, South West, Strategy to implement vision, E-enablement and integration, Project and programme management