The cost of the desktop, when multiplied by the number of devices in use in a council, is a very significant expense. The variability shown from the Socitm Benchmarking data on desktop costs shows the extent of the savings that are possible - and these are only touching the surcface. Driving down the cost to 50% of its current value is certainly not out of the question.

To be clear about what the costs of the desktop consist of, the costs are made up of:

We have identified five key actions which will enable the council of the future to save money – as much as 10-20% of revenue costs – and at the same time improve customer service:

In an effort to make “Learning” more focused on the specific needs of our membership, we have reviewed our course offerings and launched a completely new programme for the next 12 months. The new programme offers a wider range of course, at more locations, and with more detail provided on each, to help you judge better who to nominate for the course, and the likely benefits to be achieved from it.

"Understanding the implications of change, awareness of the risks and how to manage them, utter conviction that the outcome is worth the journey"