Managing the benefits realisation

Planting the Flag will have been in vain if you miss the opportunity to reap the benefits which the programme of change promised. The achievement of benefits has to be managed - it doesn't just happen automatically.

We have the skills and the tools to help you achieve a website that delivers for your council - that is a website that gives real value in terms of the services it delivers to your customers and the savings it makes for the council. We cover all that is needed, summarised below:

The website is there to earn its keep - if you are going to spend an average of £50-£100k a year on keeping the website up to scratch (and if you're spending more, look very carefully at the costs), you need to be assured that you are achieving at least 5-10 times this in direct benefits and savings - in other words, the website should be saving you at least £1 million a year.

For a step by step guide, click on the diagram to see more detail

The cost of the desktop, when multiplied by the number of devices in use in a council, is a very significant expense. The variability shown from the Socitm Benchmarking data on desktop costs shows the extent of the savings that are possible - and these are only touching the surcface. Driving down the cost to 50% of its current value is certainly not out of the question.

To be clear about what the costs of the desktop consist of, the costs are made up of:

Many business change projects, regardless of scope or sector, fail to deliver the expected results. Sometimes this is simply an issue of perception – the benefits have been realised but not measured or recognised – and sometimes the original business case was unrealistic. In many cases, though, the job has not been fully worked through or there are barriers or unplanned-for factors which stand in the way of success.

Socitm Consulting brings best practice from the public and private sectors, and a range of services developed over the years to best meet the needs of our public sector clients.

Our track record shows us to be capable of delivering successful outcomes that address the increasing rate of change and citizens’ demands for better services, and that we can operate effectively at every level in the stakeholder community to deliver what’s required.