The Isle of Man Government (IoMG) now has a comprehensive understanding of the value-for-money it obtains from its IT services thanks to expert support from Socitm Consulting.

Austerity looms, forcing public sector organisations to examine how they deliver their services. Two things will be critical to enabling the Council of the Future to deliver more from less - having the right ICT systems in place,and having well managed information, held electronically.

Austerity looms, forcing public sector organisations to examine how they deliver their services. Two things will be critical to enabling them to deliver more from less - having the right ICT systems in place,and having well managed information, held electronically.

An accelerating pace of innovation and the need to deliver more and better services for less money requires strategic thinking to be focused on the need for swift implementation of change.

"Strategies for ensuring appropriate ICT infrastructures, services and applications are in place, and that information is appropriately managed"

"Single, corporate-wide Customer Relationship Management System, possibly shared with partners, in full use for all customer transactions via all channels"

Changes in the structure and methods of social care delivery and performance monitoring in England and Wales require a fundamental re-appraisal of ICT strategies, if Government targets for service improvement are to be achieved. 

The project issues
The Council’s previous ICT Strategy had been published three years previously and was out of date. In addition, the Council was in the process of setting up an innovative Shared Service Partnership with neighbouring South Oxfordshire District Council for Finance and Revenues and Benefits (with some of the services outsourced to Capita). The Council was also in the process of restructuring its organisation.