Does your ICT service deliver value for money? Does it enable and support change in the organisation? Is it efficiently run? Is it pro-active in seeking out the most appropriate technical solutions to meet business needs? And how can you tell?

Essential reading for all ICT managers.

Many IT services have undergone major cuts and restructuring in recent months, often resulting in the loss of some of the best people, and of the source of much of the detailed knowledge that helps to make the ICT service perform.

An organisation is only as good as its people. People are assets and, properly nurtured and motivated, will become even greater assets to the organisation. Put into the wrong place or treated badly, they have the potential to become a powerful negative influence.

Financial pressures are forcing public sector transformation. The question for ICT managers is ‘How well equipped are your employees for supporting this?’ Adding to the challenge, the economy might just start to recover as the public sector faces the real squeeze!