London | Socitm Consulting

Voice and data services - achieving significant cost reductions

Client name:

London Borough of Sutton

Date published:

Sun, 20/12/2009

Lead consultant:

Keith Harman

Socitm Consulting help LBS to achieve a significant reduction in the future costs of their voice and data services amounting to an actual reduction in the contractually agreed prices of £ 78,000 over 5 years.

Enterprise architecture as a key element of the ICT strategy

Client name:

Royal Borough of Kensinngton and Chelsea

Date published:

Sun, 20/12/2009

Lead consultant:

Paul Fleming

The Royal Borough of Kensington and Chelsea (RBKC) uses Enterprise Architecture Principles as a key component of their IS/ICT strategy.

Social services application procurement

Client name:

London Borough of Waltham Forest

The project issues
The London Borough of Waltham Forest undertook a major change management programme, a crucial element of which was the procurement of a new computer system for its social services department. Capturing the requirements for the new system, articulating and verifying them effectively and writing the procurement specification needed due care and diligence.

Career graded framework review

Client name:

London Borough of Waltham Forest

The London Borough of Waltham Forest now has a clear ICT Career Grade Framework, fully integrated with the existing wider corporate procedures, following a Socitm Consulting review. Our expertise in organisational ICT career structures and pathways enabled us to design an integrated ICT career framework best able to deliver the Council’s ICT strategy and assist in its drive to improve the delivery of customer services whilst encouraging the career development of the ICT staff.

Public internet access infrastructure implementation

Client name:

London Borough of Tower Hamlets

The London Borough of Tower Hamlets has a robust and secure public internet access infrastructure for its Libraries service following project management support from Socitm Consulting. We developed and implemented an integrated business case for bringing Libraries ICT management in house and rolling out a secure public internet access infrastructure for the service. This enabled the Council to make significant efficiency savings, fund additional ICT resources and implement best practice infrastructure as standard for other Council services providing internet access to customers.

Desktop procurement

Client name:

London Borough of Tower Hamlets

The project issues
The London Borough of Tower Hamlets (LBTH) undertook an OJEC tendering process for the supply of PCs and laptops to refresh their estate of some 4400 PCs, as part of a high profile XP project. Socitm Consulting won a competitive tender to QA the process and ensure the Council followed the correct procedures and achieved best value.

Social Services system implementation review

Client name:

London Borough of Sutton

The London Borough of Sutton has a clear action plan for realising the full benefits of its Social Services system as a result of a Socitm Consulting review. By providing expertise in Social Services systems implementation and best practice, we were able to help the Council draw up a realistic timetable for completing the full system implementation and highlight actions for its most effective utilisation to improve quality of service and efficiency.

Revenues and Benefits best practice survey

Client name:

London Borough of Merton

The project issues
The London Borough of Merton commissioned us to conduct a market research survey to help them understand how local authorities that perform well in handling Revenues and Benefits achieve this. The survey would gather data concerning the implementation and use of Revenues and Benefits systems and uncover plans, issues and obstacles encountered by UK local authorities in this area.

The survey results would be used to inform discussion within the London Borough of Merton concerning its implementation of Revenues and Benefits software.

EDRM implementation review

Client name:

London Borough of Lewisham

The Council was keen to avoid difficulties with the organisation-wide introduction of EDRM as part of its transformation strategy. Socitm Consulting ran a facilitated workshop to identify potential problems and subsequently helped the Council to address them – the most significant requirement being the development of an Information Governance strategy and culture for the organisation. The Council is now adopting the recommendations in order to achieve the desired benefits of more flexible working practices, reduced office space requirements and greater efficiency.

Review of business groups' IT

Client name:

Kensington and Chelsea LB

The project issues
As a result of the re-alignment of senior management responsibilities at RBKC, bilateral discussions had taken place between business groups about the arrangement of a number of services in the new business groups. These revealed significant differences in the local provision of Information Systems services within the existing groups.