Brighton & Hove City Council had begun a business process analysis programme in Children's Services. In the context of the Council Plan for “a council the city deserves”, and the requirement for increased efficiency under the Value for Money agenda, the overall aim was for a systematic programme of improvement in the efficiency and effectiveness of processes and information handling within children’s services.
Bath and North East Somerset Council (B&NESC) was seeking to assess the internal support and development mechanisms available to the Council and its ability to meet the changing needs of the organisation in respect of its Website. Socitm Consulting was engaged to help the authority with this review.
The Council of the Isles of Scilly engaged Socitm Consulting to help them through the Code of Connection approvals to enable access to the UK governments’ many agencies.
The project issues
Development of Geographic Information Systems (GIS) and the Local Land and Property Gazetteer (LLPG) at Thurrock Council has historically been technology-led with no corporate strategy linked to key Council objectives and goals. From 2002 GIS grew ‘organically’ with little or no senior or middle management support and, once key individuals left the Council, developments, management and projects were not progressed. In particular there was no integrated or co-ordinated approach to GIS and LLPG within and between departments and key business systems were not spatially enabled and so not being utilised to their maximum potential.
The project issues
Stockton-on-Tees Borough Council (SBC) engaged Socitm Consulting to carry out an assessment of its progress towards satisfying the Government's targets for Electronic Service Delivery.
Councils initially had considerable freedom as to how they define those service elements that are capable of being e-enabled. SBC initially developed a definition of services and was on target to achieve 100% against this list by December 2004, one year ahead of the Government target.