English unitaries | Socitm Consulting

Business process improvement - children's services

Client name:

Brighton and Hove Council

Brighton & Hove City Council had begun a business process analysis programme in Children's Services. In the context of the Council Plan for “a council the city deserves”, and the requirement for increased efficiency under the Value for Money agenda, the overall aim was for a systematic programme of improvement in the efficiency and effectiveness of processes and information handling within children’s services.

Web services review

Client name:

Bath and North East Somerset Council

Bath and North East Somerset Council (B&NESC) was seeking to assess the internal support and development mechanisms available to the Council and its ability to meet the changing needs of the organisation in respect of its Website. Socitm Consulting was engaged to help the authority with this review.

Government Code of Connection (Government Connect)

Client name:

Isles of Scilly

The Council of the Isles of Scilly engaged Socitm Consulting to help them through the Code of Connection approvals to enable access to the UK governments’ many agencies.

Website review

Client name:

Central Bedfordshire Council

Central Bedfordshire Council seek help from Socitm Consulting to improve their Web Site for users and staff and in turn be reviewed by Socitm Insight as part of its annual Better Connected survey.

Review of IT organisation structures

Client name:

City of York Council

Socitm Consulting was appointed by the City of York Council (CYC) to review existing IT technology, structures and governance arrangements. Our remit was to identify a more efficient and cost effective service. In addition, a planned move to the new corporate centre headquarters in the future needed consideration, as this would place additional pressure on the already overstretched IT department.

GIS & LLPG strategy and implementation

Client name:

Thurrock Council

The project issues
Development of Geographic Information Systems (GIS) and the Local Land and Property Gazetteer (LLPG) at Thurrock Council has historically been technology-led with no corporate strategy linked to key Council objectives and goals. From 2002 GIS grew ‘organically’ with little or no senior or middle management support and, once key individuals left the Council, developments, management and projects were not progressed. In particular there was no integrated or co-ordinated approach to GIS and LLPG within and between departments and key business systems were not spatially enabled and so not being utilised to their maximum potential.

Website review

Client name:

Telford and Wrekin Council

Telford and Wrekin Council has improved the design, usability and accessibility of its website with expert assistance from Socitm Consulting. Using our extensive knowledge of best practice in website development, Socitm Consulting offered detailed advice on how the Council could provide a website best able to support the effective delivery of customer services.

Business continuity report

Client name:

Swindon Borough Council

The Council was in the process of contracting a Strategic Partner for a range of services including ICT but required an interim disaster recovery solution to minimise current risk. Socitm Consulting provided a specification and assisted with procurement of a solution, thereby providing contingencies to assist the Council in providing business continuity for critical IT services during this transitional period.

E-government progress check

Client name:

Stockton-on-Tees Borough Council

The project issues
Stockton-on-Tees Borough Council (SBC) engaged Socitm Consulting to carry out an assessment of its progress towards satisfying the Government's targets for Electronic Service Delivery.

Councils initially had considerable freedom as to how they define those service elements that are capable of being e-enabled. SBC initially developed a definition of services and was on target to achieve 100% against this list by December 2004, one year ahead of the Government target.

Website review and high level roadmap

Client name:

Southend-on-Sea Borough Council

The project issues