Metropolitan districts | Socitm Consulting

Social Services system replacement and business process re-engineering

Client name:

Walsall Metropolitan Borough Council

The project issues
Walsall Metropolitan Borough Council (WMBC) was rated 'poor' in its CPA in 2003, with Social Services being particularly referenced along with some other areas of the Council's work. At the time, the Council was already part way through a procurement process to replace its legacy mainframe-based client index system, seeking to obtain a system which would better serve the needs of practitioners and managers in their day to day work.

Document management strategy

Client name:

Wakefield Metropolitan District Council

The project issues
As part of its wider e-government strategy the Council was deploying the Comino Document Management System (Comino DMS). Hitherto the Comino DMS has been deployed as a series of service-based solutions driven by ITC through the Resources directorate. The Council was now seeking to drive through a strategy for the corporate-wide deployment of the Comino DMS to include a methodology for the effective realisation of the benefits that the Council expected to achieve.

The main objectives of the assignment were therefore:

Building Schools for the Future programme support

Client name:

Solihull MBC

The project issues
Solihull had been selected as a Wave 1 authority for the BSF programme. Due to its unique circumstances the authority had decided not to set up a Local Education Partnership (LEP).

This required a different approach to the procurement of the programme and the need to consider how the authority would ensure that ICT was fully integrated with the new school building designs.

Children’s services information sharing project management

Client name:

Sefton Metropolitan Borough Council

Sefton Metropolitan Borough Council has begun the transfer of core pupil data from all Sefton schools to the Council’s Children’s Services department as part of the implementation of the Single Child Record programme, following project management support from Socitm Consulting. By providing project management and process change expertise, we were able to assist the Council in embarking on the implementation of an effective data transfer process designed to provide staff with access to timely data.

Website staffing structure review

Client name:

North Tyneside MBC

Lead consultant:

Andy Grant

North Tyneside MBC has put in place an improved staffing and management structure for its website following expert assistance from Socitm Consulting. With extensive experience of best practice in website roles and responsibilities, Socitm Consulting provided detailed recommendations for a staff and management structure that would enable effective delivery of a customer services-focused website now and in the future.

CRM technical review

Client name:

Kirklees Metropolitan Council

The project issues

Information Sharing Pilot Project

Client name:

Calderdale MBC

The project issues
ISA (Information Sharing and Assessment) is one of 6 linked strands of work that make up 'The Co-ordinating Children's Services Programme'. The ISA strand includes what was IRT (Identification, Referral and Tracking) and the now largely completed work of 10 IRT Trailblazers (15 local authorities in total) who were tasked with developing and testing new approaches to information sharing and multi-agency working.

Information security gap analysis

Client name:

Calderdale MBC

Following a review by Socitm Consulting Calderdale Metropolitan Borough Council has a new strategy for improving information security to best practice standards across the organisation and an action plan for its implementation.

ICT strategy and related corporate change management

Client name:

Calderdale MBC

The project issues

Customer services channel review

Client name:

Calderdale MBC

Calderdale MBC has integrated and increased the efficiency of its customer service delivery channels with assistance from Socitm Consulting. By combining our expertise in information management and the assessment of service delivery technology with in-depth knowledge of the Council’s ICT strategy, we facilitated a structured review process that enabled the Council to refresh its forward-thinking customer services delivery strategy. This promises long term efficiency gains for Calderdale.