Joanna Gilliatt

Joanna Gilliatt has fifteen years’ experience of research, consultancy and project management for local government, criminal justice and voluntary organisations, building on a background as Customer Support Manager for an ICT service company and developing and running her own business. Joanna has played a key part in a range of research, evaluation and feasibility studies, as well as projects aimed at improving public access to information. Joanna has a doctorate in Social Anthropology, extensive research experience and the ability to present complex information in a readable form.

Key skills

• Qualitative research and analysis 
• Business process analysis and development
• Evaluation of public access to information and delivery of public services
• Multi-agency partnership working 
• Information design and management
• Self-starter with excellent project management and communication capabilities
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Key achievements to date

• Assisting Walsall MBC to transform social services functions via business process re-engineering and partnership development
• Advising the Home Office on options for the provision of a National Rape Helpline
• Assessing the feasibility of proposals for service provision, and conducting service delivery reviews, for the Scottish Executive, Crown Office, etc.
• Scoping the extent and impact of business-related bankruptcy in Scotland
• Developing public access projects for the Highland Council, Scottish Executive, etc
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Previous clients
 

Argyll and Bute Volunteer Centre, Black Isle Partnership, Crown Office, Fife Council, Hertfordshire Constabulary, Highland Council, HM Inspectorate of Constabulary for Scotland, Home Office, Scottish Borders Rural Partnership, Scottish Children's Reporter's Administration, Scottish Enterprise, Scottish Executive, Forth Valley Primary Health Care Trust, South Lanarkshire Council, South Northamptonshire Council, Walsall MBC, etc..
 

Testimonial
 

Pat Collins, Interim Strategic Development Manager, Walsall Council: “We have really valued Joanna’s skills in clear, logical thinking. They have been immensely useful in helping us develop more rational processes”