ICT-enabled change - the key to achieving savings
- reducing the cost of service delivery by encouraging people to serve themselves on the web
- enabling more productive use of staff time (and reducing the demand for staff numbers) through mobile working, supported by electronic access to files, documents and applications
- reducing the office footprint through smart working, more efficient use of staff time, and outcome-based payment (property costs are often the second highest cost after people costs)
- enabling collaborative working, both when people are physically together and remotely.
In every service within a public or third sector body, there is scope for significant savings.
In adult social care, many social workers still rely on paper case files, and are tied to the office for access to them. The savings from fully electronic case files are significant, as are the savings and benefits derived from telecare and self-directed support facilitated by electronic means of access.
- be clear about the vision for the organisation
- set a strategy for achieving it
- tackle the programme of change in a series of small manageable steps
- focus on those that deliver greatest benefit and saving first.
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