Mailshots sent in 2010
- Are your authority's applications fit for purpose?
- ICT and council strategy
- How one council got smarter
- It's not rocket science...
- Managing major change - responding to austerity
- Is your Council really ready for change?
- What will your Council look like in 3-5 years’ time?
- Overcoming the barriers to customer self-service
- Four ways you can cut waste
- Are you making the most of your two key resources?
- Digital inclusion - why councils need to act now
- Transformation requires a green ICT strategy
- Open data and transparency: no turning back
- Integrating systems to enable leaner working
- Customer insight: redesigning services around customer needs
- The Council of the Future - and how to get there
- Benchmarking the Council of the Future
- Monitoring performance: key performance indicators
- Monitoring performance: establishing the baseline
- Post-election: the shape of things to come
- Saving money via your website
- ICT-enabled service transformation: realising the benefits
- Improving your website and intranet will deliver services more cheaply
- Information and communication - the key elements of ICT
- Tomorrow's public services - are you prepared to lead and manage ICT?
- How does your council measure up? Find out at the Socitm national conference
- Focusing processes on customer needs
- Communicating Business Transformation in the Public Sector
- Customer service strategy — the key elements
- G-Cloud and G-AS utility computing
- Future public services: squaring the circle
- How your council can save 10-20% of revenue costs and still improve services to the public
- Want to improve customer service? Try asking your customers what they want
- What are the pre-requisites for saving 10-20% of your council's revenue costs?