Benchmarking

"Council’s performance is independently reviewed against peer councils to aid best practice adoption and promote continuous improvement"

 Socitm Consulting already provides a range of benchmarking services. For councils embarking on the route to becoming the Council of the Future, we will be offering a range of new benchmarking services to enable councils to assess their position on the route, and to to compare their progress with other peer councils.

Services will include:

• Corporate readiness
• Customer needs awareness
• Skills and methodologies for change
• Systems
• Partnering capability
• Information management
• Information sharing
• Performance management
• Resource utilisation (an outcome measure)
• End to end cost of service dlivery (an outcome measure)
• Benefits realisation