ICT professionalism

An organisation is only as good as its people. People are assets and, properly nurtured and motivated, will become even greater assets to the organisation. Put into the wrong place or treated badly, they have the potential to become a powerful negative influence.

ICT people are no exception, and the demands on local authority ICT services are changing fast. Today's successful teams are focused on understanding the business needs of the authority, of the wider community and of partner organisations, enabling transformation through delivering appropriate and cost-effective technology solutions. Your and the authority’s success is critically dependant on your staff’s commitment, skills, knowledge and expertise, along with their ability to embrace the cultural changes necessary to enable yours to become a transformational organisation. Failure to re-align your ICT service will lead to internal and external customers going their own way - resulting in fragmentation rather than consolidation, increased costs, worse results and greater risk. How can you ensure your ICT people have the right balance of skills and are motivated to succeed? And once you have recruited, trained and developed your team, how can you retain them?

How we can help:

• Advice on team structures, governance, skill requirements and remuneration - using the latest SFIA standards
• Addressing the specific requirements of ICT service delivery through the application of ITIL service management techniques ensuring roles and responsibilities are aligned to service excellence
• Assistance with recruiting the right people to manage the ICT service and its strategic direction, and to drive your change programmes forward
• Helping motivate staff and improve managers' skills via workshops, coaching, skills transfer and career mentoring
• Providing interim management for key managerial and strategic roles
• Providing learning opportunities through our programme of training courses and workshops

 For more information see our pages on:

• ITIL and IT service management