Consultancy

With more than 12 years’ experience of consultancy delivery, Socitm Consulting brings best practice from the public and private sectors, and a range of services developed over the years to best meet the needs of our public sector clients.

Our track record shows us to be capable of delivering successful outcomes that address the increasing rate of change and citizens’ demands for better services, and that we can operate effectively at every level in the stakeholder community to deliver what’s required.

We are proud of our roots in local government, which account for our public sector ethos, our commitment to high quality service and the sharing of best practice across the sector. All our engagements are underpinned by skills and knowledge transfer. Our services can be summarised as follows:

Enabling business

• Auditing/critical friend
• Benefits realisation
• Business strategy
• Customer service strategy
• Shared services
• Partnership development

 Managing change

• BSF Support
• Business improvement/lean systems
• Policy analysis and research
• Procurement and implementation support
• Project and programme management
• Change management/culture change

Enabling technology

• E-enablement and integration
• ICT strategy and review
• Information management
• ITIL/ICT services management
• ICT Professionalism
• Technical specification/architecture
• Telephony systems planning and integration  

Effective delivery

• Benchmarking/performance review
• Customer access/service strategy
• Digital inclusion/social inclusion
• Green ICT
• Interim management
• Mobile and flexible working, smart working
• Information sharing
• Business continuity/Disaster recovery
• Quality management/quality assurance
• Recruitment support
• Security management
• Single business account
• Standards compliance
• Customer requirements & satisfaction surveys
• Web & intranet improvement

If you would like to discuss our consultancy services, please call us on 0845 450 0904, email info@socitmconsulting.co.uk.