22 May 2013 | Last updated Wednesday 3 April 2013 at 16:38 | Subscribe to our feed
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Creating the perfect website

For a step by step guide, click on the diagram to see more detail

Putting the customer at the heart
Putting the customer at the centre
The web - its role in delivering effective customer services
The website - its role in delivering effective customer serice
Customer service - what the web has to deliver
Integration with back ofice systems
Processes streamlined for self-service
Benefits realisation - making the savings

  | Tags: Applications focused on business need, Baseline performance information, Benchmarking, Business process improvement, Customer service strategies, ICT and information management strategies, Information architectures, Information assurance, Transactional web and intranet, Understanding customer needs, Vision for the future, Benchmarking/Performance review, Benefits realisation, Business strategy, Customer access/service strategy, Customer requirements and satisfaction surveys, Digital inclusion/social inclusion, E-enablement and integration, ICT strategy and review, Information management/Information assurance, Web & intranet improvement

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