Our web services

We have the skills and the tools to help you achieve a website that delivers for your council - that is a website that gives real value in terms of the services it delivers to your customers and the savings it makes for the council. We cover all that is needed, summarised below:

• Performance management and benchmarking
  • baseline performance measurement and on-going improvement assessment
  • customer satisfaction monitoring
  • channel shift measures
• Vision and strategy
  • developing the corporate vision, and outcomes for the website
  • web strategy development - focused on measurable outcomes and benefits
  • linking of the web strategy to other corporate strategies
• Content and navigation 
  • information architectures and navigation design
  • graphic design
  • publication schemes and content evaluation
• Functionality
  • open-source CMS provision, with core functionality to support council services
  • integration of the website with back office systems
  • integration with EDRMS and CRMS
• Channel shift
  • strategies for channel shift
  • measurement of channel shift
  • implementation of measures designed to encourage channel shift
• Process re-design
  • business process improvement to support self-service and achieve efficiencies
  • change management, culture change
  • systems thinking applied to current services
• Benefits
  • identifying potential benefits, benefits realisation
  • business case development

Bringing it all together

In addition to these individual services, we now offer a complete end-to-end service for those councils that want to make a fresh start with their website, reduce costs, and achieve the levels of saving that they know other councils are achieving.

This service consists of:

• Initial assessment of the council starting point
• Agreement of target performance measures - the level of channel shift to be achieved, the level of savings expected
• Development of web strategy for the council
• Provision of open-source CMS, ready configured to meet the needs of a typical council
• Graphic design for the site, to meet the needs of the council
• Information and navigation architecture for the site
• Transfer of existing content to the new site
• Training for all relevant staff
• Re-design of key processes in order to achieve self-serve for them on the web
• Integration with key back office systems
• Achievement of channel shift to the website.

Typical costs range from £50k to £100k with annual support costs of £20k, or pay later, when you make the savings!