Web and intranet improvement

Improving your website and intranet are probably the easiest achievable wins in the drive for greater efficiency and better customer service. In many organisations, however, staff struggle just to maintain things as they are.

Socitm Consulting's web and intranet improvement service can help you:

• Delight your customers. We can help you improve the customer experience, communicate better with customers and attract more customers to use online facilities
• Save money. The more customers who use online self-service facilities, the more money you'll save. The better your intranet, the less time colleagues will waste searching for information and the more customers they can serve
• Boost efficiency. A better intranet will transform information flows, generating internal efficiency savings and improving service to customers
• Maximise return on investment. Most organisations have yet to recoup their investment in e-government technologies. Improving customer awareness of online services and making them more user-friendly will help you achieve critical mass
• Achieve accessibility targets. The government is threatening to get tough about accessibility, but organisational self-interest and compliance go hand in hand. Improved accessibility will make things better for all your customers, and offers the most effective route to efficient service delivery to disadvantaged groups

Our credentials?

• We have already helped many public and independent sector organisations to plan and implement website and intranet improvement projects
• As the leading UK e-government consultancy, we understand the strategic importance, the business requirement and the cultural context in which you work
• We cooperate closely with Socitm Insight whose annual Better Connected reports set the standard for not-for-profit websites and intranets
• Our consultants hit the ground running and can call on a uniquely well-qualified support team to advise on every aspect of online improvement
• We understand accessibility and its importance to all users, not just those with specific disabilities
• We can help drive improvements in information architecture through the whole organisation

Our experts can advise on every aspect of your web presence, including:

• Web/intranet strategy - where do you want your website/intranet to go, and how are you going to get it there? Whatever your planned destination (transactional status, for example) we can provide a clear roadmap
• Systems and applications - do you have the right tools, and are you using them to best effect?
• Governance and resourcing - how to embed internet technologies in your organisation and ensure a best practice approach
• Information architecture - structuring your information so your customers and staff can find it
• Usability and accessibility assessment - accessibility is a legal requirement, but take-up will only increase if your sites are user-friendly and easy to navigate and read. We can advise on how to make the 'customer journey' a comfortable ride
• Functionality development - making your website and intranet fully transactional, not just in terms of online forms and payments, but in new areas such as personalisation/Web2.0, links to Google maps, election websites and much more.

Recent examples of projects include:

If you would like to discuss how we may be able to help you in this area, please call us on 0845 450 0904 or email info@socitmconsulting.co.uk.