Planting the Flag: Innovative ICT strategy, why and how
Why is innovation now a critical element in ICT strategy for local public services? How can your organisation become more innovative in its use of ICT? In our third 'Planting the Flag' communication we focus on why innovation is vital to local public service transformation through technology, and how Socitm Consulting's skilled professionals can help deliver the unprecedented levels of savings now required.
An innovative ICT strategy is now vital for three reasons:
- The funding crisis means that increased use of automation and customer self-service are urgent, but current ICT strategies centre on core applications which are slow to change. You need to find other routes to maximise internal efficiencies and engage the community
- Expectations are rising. The public see innovative use of ICT everywhere in their daily lives, from smartphone apps to retail technology, while the government expects local public service providers to work together in new and radical ways
- The heaviest service users are least likely to have a computer for internet access (though many may have smartphones) and to be prepared or capable of engaging with service providers in new ways. Effective digital inclusion initiatives are vital to success and require an innovative approach to ensure the excluded get included
Socitm Consulting can help you put innovation and customer focus at the heart of your ICT strategy. We understand how local services currently work and how they need to change. We understand the new technologies and trends and how to implement them effectively online. We have a firm grasp of why digital inclusion matters and how it can be addressed. And we are the acknowledged experts in ICT strategy development and review for local public services.
Whether it's personalisation of social care and services, better use of online facilities, reuse of public sector information or ensuring that all target groups are included, Socitm Consulting is uniquely well-placed to help drive your strategy forward and ensure effective implementation. Call me now or reply to this email if you would like to discuss how to make this happen.