Customer requirements and satisfaction surveys Shared services Professionalism Standards compliance Information sharing Benchmarking/Performance review Benchmarking ITIL/ICT services management Customer service strategies Lean systems ICT and information management strategies London borough Benefits realisation English unitaries ICT strategy and review Customer access/service strategy Web & intranet improvement Shire counties Commissioning and managing services West Midlands Skills management Business process improvement Applications focused on business need Change management London Project and programme management Performance management Digital inclusion/social inclusion North West Cloud computing South Information management/Information assurance Capacity to deliver Baseline performance information Business improvement/lean systems Corporate wide ERDMS Wales Security management Procurement and implementation support Technical specification and architecture Benefits realisation Understanding customer needs Mobile and flexible working South West Transactional web and intranet E-enablement and integration Shire districts Shared services approaches Information architectures Information assurance Vision for the future Yorkshire and Humber Willingness to partner Strategy to implement vision Business strategy Project and programme management Auditing/critical friend East BSF Support Metropolitan districts