Information architectures South West Benchmarking/Performance review Benchmarking Procurement and implementation support North East Shared services Skills management Corporate CRMS Welsh unitaries Professionalism Corporate wide ERDMS Business process improvement Mobile and flexible working Yorkshire and Humber Business improvement/lean systems English unitaries Vision for the future London Performance management Project and programme management Customer service strategies Strategy to implement vision Environment Shire districts Home and smart working strategy London borough East Shire counties Benefits realisation Change management West Midlands ICT strategy and review Information sharing Green ICT ICT and information management strategies Customer access/service strategy Information assurance Wales Capacity to deliver Technical specification and architecture Auditing/critical friend Metropolitan districts Understanding customer needs Business continuity E-enablement and integration Web & intranet improvement Project and programme management Mobile working technologies Willingness to partner North West Transactional web and intranet Lean systems South Applications focused on business need Recruitment support Shared services approaches Information management/Information assurance ITIL/ICT services management Commissioning and managing services