How good is your ICT service?
Does your ICT service deliver value for money? Does it enable and support change in the organisation? Is it efficiently run? Is it pro-active in seeking out the most appropriate technical solutions to meet business needs? And how can you tell?
Saving money in supporting your applications
All councils use application software to help them to operate efficiently. Finance systems help the council to manage its financial resources, plan budgets and control its spend within the budget limits. HR systems help to manage staffing and payroll information and in some cases to manage the HR resource to enable career development, ensure continuity planning, and manage skills in relation to need.
Benchmarking Lite
An ICT benchmarking service designed specifically for smaller local authorities.
The new ICT Benchmarking Lite option from Socitm is designed with the needs of the smaller councils in mind – low cost, more streamlined, and with practical support to deliver service improvement.
Priced at £3750 per annum, here’s what you get:
IT service viability assessment
The financial crisis means many IT services have undergone – or are about to undergo – major cuts and restructurings. Is what remains a viable unit in terms of capacity and capability, and can it deliver on corporate objectives?
Web baseline and performance assessment
We provide a wide range of services aimed measuring:
Our web services
We have the skills and the tools to help you achieve a website that delivers for your council - that is a website that gives real value in terms of the services it delivers to your customers and the savings it makes for the council. We cover all that is needed, summarised below:
Processes re-defined
Most processes in councils have developed over the years for delivery by traditional means - by members of staff, using paper-based systems to deliver a service. These are inefficient and out-dated, error-prone, and not customer-friendly. They have no place in the council of the future.
Creating the perfect website
For a step by step guide, click on the diagram to see more detail
Benchmarking service
Socitm has long been known for its benchmarking services applied to ICT service delivery; its Key Performance Indicators (KPIs) are recognised throughout the public sector and around half of the local authorities in the UK have subscribed to the benchmarking services we provide.