How good is your ICT service?
Does your ICT service deliver value for money? Does it enable and support change in the organisation? Is it efficiently run? Is it pro-active in seeking out the most appropriate technical solutions to meet business needs? And how can you tell?
Cost or Benefit - is your ICT service up to the job?
Many IT services have undergone major cuts and restructuring in recent months, often resulting in the loss of some of the best people, and of the source of much of the detailed knowledge that helps to make the ICT service perform.
IT service viability assessment
The financial crisis means many IT services have undergone – or are about to undergo – major cuts and restructurings. Is what remains a viable unit in terms of capacity and capability, and can it deliver on corporate objectives?
Post election: the shape of things to come
The new coalition government promises a very different approach to public services and the relationship between state and individual, but will be grappling with a huge budget deficit. What are the implications for the management of information, the effective use of technology and efficient service delivery in the public sector? Are the prospects grim, or is there in fact an opportunity to do things better and save costs?
Pre-requisites for change
We have identified five key actions which will enable the council of the future to save money – as much as 10-20% of revenue costs – and at the same time improve customer service:
Learning
In an effort to make “Learning” more focused on the specific needs of our membership, we have reviewed our course offerings and launched a completely new programme for the next 12 months. The new programme offers a wider range of course, at more locations, and with more detail provided on each, to help you judge better who to nominate for the course, and the likely benefits to be achieved from it.
