Corporate wide ERDMS | Socitm Consulting

05 Feb 2012 | Last updated Thursday 2 February 2012 at 13:59 |

Single corporate-wide ERDMS serves the whole Council, ensuring minimal use of paper documents and ready access electronically to all relevant information

Our web services

We have the skills and the tools to help you achieve a website that delivers for your council - that is a website that gives real value in terms of the services it delivers to your customers and the savings it makes for the council. We cover all that is needed, summarised below:

| Tags: Applications focused on business need, Auditing/critical friend, Baseline performance information, Benchmarking, Benefits realisation, Business process improvement, Change management, Commissioning and managing services, Corporate CRMS, Corporate wide ERDMS, Customer service strategies, ICT and information management strategies, Information architectures, Information assurance, Integration front to back, KPIs, Lean systems, Performance management, Project and programme management, Strategy to implement vision, Transactional web and intranet, Understanding customer needs, Vision for the future, Workflow systems, Benchmarking/Performance review, Benefits realisation, Business improvement/lean systems, Change management/culture change, Customer access/service strategy, Customer requirements and satisfaction surveys, Digital inclusion/social inclusion, E-enablement and integration, ICT strategy and review, Information management/Information assurance, Procurement and implementation support, Project and programme management, Technical specification and architecture, Web & intranet improvement

Reducing the cost base

In tough times, the frequent recourse of hard-pressed management in local authorities is to top-slice departmental budgets, perhaps with some ring-fencing of sensitive areas. The problem with this is it impacts morale across the organisation, puts customers on the look-out for falls in service quality, and above all focuses staff attention on maintaining services as they are.

| Tags: Commissioning and managing services, Corporate CRMS, Corporate wide ERDMS, Home and smart working strategy, Lean systems, Transactional web and intranet, Vision for the future

Learning

In an effort to make “Learning” more focused on the specific needs of our membership, we have reviewed our course offerings and launched a completely new programme for the next 12 months. The new programme offers a wider range of course, at more locations, and with more detail provided on each, to help you judge better who to nominate for the course, and the likely benefits to be achieved from it.

| Tags: Applications focused on business need, Baseline performance information, Benchmarking, Benefits realisation, Business continuity, Business process improvement, Capacity to deliver, Change management, Cloud computing, Commissioning and managing services, Configuration based on lean systems, Continuous improvement, Corporate CRMS, Corporate wide ERDMS, Customer service strategies, Enterprise resource planning, Environment, Governance, Home and smart working strategy, ICT and information management strategies, Information architectures, Information assurance, Information audit, Information sharing, Integration front to back, KPIs, Leadership, Lean systems, Mobile working technologies, Performance management, Project and programme management, Shared services approaches, Skills management, Strategy to implement vision, Transactional web and intranet, Understanding customer needs, Vision for the future, Willing to change, Willingness to partner, Workflow systems

Corporate-wide EDRMS

"Single, corporate-wide EDRMS serves the whole Council ensuring minimal use of paper documents and ready access electronically to all relevant information"

| Tags: Corporate wide ERDMS, Information management/Information assurance

Council of the Future

Document management strategy

Client name:

Wakefield Metropolitan District Council

The project issues
As part of its wider e-government strategy the Council was deploying the Comino Document Management System (Comino DMS). Hitherto the Comino DMS has been deployed as a series of service-based solutions driven by ITC through the Resources directorate. The Council was now seeking to drive through a strategy for the corporate-wide deployment of the Comino DMS to include a methodology for the effective realisation of the benefits that the Council expected to achieve.

The main objectives of the assignment were therefore:

| Tags: Corporate wide ERDMS, ICT and information management strategies, Metropolitan districts, Yorkshire and Humber, Information management/Information assurance

Electronic Document And Records Management System (EDRMS)

Client name:

Southend-on-Sea Borough Council

Southend on Sea Borough Council, a unitary council, recognised the need to deliver a corporate Electronic Document and Records Management System (EDRMS). To realise their ambition they also recognised that they would need expert help and engaged Socitm Consulting to create an Outcome based Specification for EDRMS.

| Tags: Corporate wide ERDMS, East, English unitaries, ICT and information management strategies, Information architectures, Information management/Information assurance

Project management of Revenues and Benefits DIP workflow implementation

Client name:

Merthyr Tydfil County Borough Council

Merthyr Tydfil County Borough Council now has an EDMS fully integrated with its Revenues and Benefits system following project management support from Socitm Consulting. The new systems provide greatly improved functionality for efficient processing within the Revenues and Benefits service, enabling more effective customer services delivery.

| Tags: Corporate wide ERDMS, Project and programme management, Wales, Welsh unitaries, E-enablement and integration, Project and programme management

Corporate EDRM business case and action plan

Client name:

Medway Council

Medway Council has a new strategy and action plan for improving records and information management following a strategic review by Socitm Consulting. We advised the Council on how to improve and extend its records management by deploying ISO 15489 best practice standards and a corporate-wide EDRM system, and produced an action plan for implementation. The Council now has a clear road map for better management of information and improved customer service across the organisation.

| Tags: Corporate wide ERDMS, English unitaries, South, Strategy to implement vision, ICT strategy and review, Information management/Information assurance

EDRM implementation review

Client name:

London Borough of Lewisham

The Council was keen to avoid difficulties with the organisation-wide introduction of EDRM as part of its transformation strategy. Socitm Consulting ran a facilitated workshop to identify potential problems and subsequently helped the Council to address them – the most significant requirement being the development of an Information Governance strategy and culture for the organisation. The Council is now adopting the recommendations in order to achieve the desired benefits of more flexible working practices, reduced office space requirements and greater efficiency.

| Tags: Applications focused on business need, Corporate wide ERDMS, London, London borough, Information management/Information assurance