Websites that Deliver
Are you spending more than you need to on your website, both in initial and running costs? Does your website deliver the savings expected, and do customers comment on how great it is? For many councils, the website is not paying its way and is an expensive resource that the council can ill afford. Any website should be a net benefit to the organisation it serves - and for councils that means it delivers financial savings while maintaining or even raising customer satisfaction.
There is a solution. Our experience of working with councils up and down the country to review their websites through 'Better Connected', and to support them in improving their web presence or to set it in a strategic context means that we have an unparalleled understanding of what makes a good council website. We've encapsulated that knowledge in our "How to Build the Perfect Website" workshops, and in our "Website-in-a-Box" service. It offers councils of all sizes a rapid and surprisingly inexpensive way forward. It is based on years of working with local authority websites to provide information architectures and designs which are known to be effective and to meet customer needs, the functionality needed to support customer transactions, and proven technology. Together these can transform your online presence in as little as three months, yielding rapid payback in terms of savings and customer satisfaction. The key features are:
- Based on an unparalleled understanding of the local authority web requirements, and of what makes a good website
- Takes customer feedback into account - so what you get is a website that is known to deliver what customers want
- Methodology driven - a systematic approach to provide the right information architecture, design and functionality to meet your requirements
- Designed for you - we don't believe that one size fits all, so your website is structured around the needs of people in your community
- Uses an Open Source Content Management System - which means zero licence fees, a minimal learning curve for web authors and a huge resource library of functionality
- Suitable for both website and intranet, so easy migration of your existing information base with minimal or zero need for bespoke programming
- Supports key customer journeys in an intuitive way and meets the latest accessibility standards
- CRM functionality built in
- Keeps pace with new and emerging technologies (e.g. Web 2, smart devices) and compatible with Socitm Insight's 'Better Connected' standards
- Project management of the implementation and migration by highly experienced consultants with a proven track record in helping UK local authorities to improve their online presence
- Extremely cost-effective all-in package - system installation, design, content migration, integration, training, hosting, on-going support, user group
Why not give me a quick call to discuss how Socitm Consulting's website-in-a-box could make a big impact to your cost base and customer impact in a very short timescale? We look forward to hearing from you.