Is your EDRMS delivering the savings you need?

Most local authorities have implemented Electronic Document and Records Management systems (EDRMS) on a departmental basis, but few are achieving the real benefits that EDRMS can bring.

We find that many authorities are missing out on simple, quick wins which could produce immediate cost savings and efficiency improvements:

• Using templates to generate outgoing documents, eliminating individual drafting and typing. The customer gets a more rapid and consistent response, the council saves time and money and the resulting document is automatically stored and accessible for future reference
• Integrating back office systems (such as Revs and Bens) so documents such as council tax bills and benefits notification letters are automatically put into the EDRMS. This makes them available to front line customer service staff who can then answer customer queries without having to involve back office staff
• Eliminating inefficiencies in business processes, particularly in the supervisory management layer. By substituting basic EDRMS functions for some stages and reordering others, you can make real efficiency savings and pave the way for more cost-effective management workflows

Socitm consultants can help you achieve quick EDRMS wins, manage the supplier relationship better and use business analysis techniques more effectively. They will act as a 'critical friend' - delivering unclouded, impartial advice to drive business improvement and cost savings. If you would like to arrange an exploratory meeting to discuss the possibilities, please reply to this email or call me on 0845 241 2774.